Refund policy
RETURNS POLICY
Returns can be made for an exchange or store credit provided the returned item meets the following criteria:
- Your item is returned to us within 7 days of receiving your order.
- The item is in saleable condition, that it is unworn or unused with all original packaging and tags attached.
- You have correctly followed the returns process and included a printed copy of our Returns Slip in your returns parcel.
We do not offer refunds or cancellations.
Return / Exchange Steps:
1. Check your item meets the Returns Criteria:
- Item is returned within 7 days of receiving your order.
- Item is unworn, unwashed and not damaged in anyway.
- Original packaging and tags are attached.
2. Package up the item that you wish to send back to us (we recommend using the original order tissue paper and postage bag - you can turn this inside out)
3. Print and fill out the Returns Slip - which can be found HERE
Please note the Returns Slip MUST be included in your returns order or we not process the return.
4. Post the order back to us at Bye Bambi
5. Once you have posted your order back send us an email (info@byebambi.com) with your Order Number and return Tracking Number.
Failure to follow these steps correctly will result in your return or exchange not being processed and your item will be returned back to you.
Faulty Item
If your item has arrived with a fault or damage please email us at info@byebambi.com before beginning the returns process.
SOLD OUT ITEM
If you are looking for a sold out item or size please email us at info@byebambi.com and we can see if we will be restocking it anytime soon. Don't forget to include the item you are after, the colour and size!
